Privacy Policy

Effective date: March 1, 2025

1) Scope

This policy applies to information collected through our public website and related communications. If you are a healthcare partner and use a dedicated onboarding process, portal, or secure workflow, additional terms and procedures may apply.

2) Please avoid submitting sensitive health details via public forms

Our public contact and feedback forms are not intended for detailed medical or prescription information. Please share only the minimum necessary details to request service or provide feedback.

3) Information we collect

• Contact & inquiry data: name, email, phone (if provided), organization/role, and your message.
• Feedback data: name, email, delivery ID, delivery date, city (optional), rating, and comments.
• Tracking lookup data: a tracking ID you enter and related status results (non-identifying where possible).
• Device & usage data: basic analytics and log data such as IP address, browser type, pages visited, and timestamps.

4) How we use information

• To respond to inquiries, provide quotes, and communicate about services.
• To improve operational quality, customer experience, and training (using aggregated trends where possible).
• To maintain reliability and security, detect abuse, and troubleshoot technical issues.
• To meet legal, regulatory, or contractual obligations where applicable.

5) Cookies and analytics

We may use standard cookies or similar technologies for basic site functionality and analytics. You can adjust browser settings to block or delete cookies. Some features may not work correctly if cookies are disabled.

6) Disclosure of information

We may share information in limited circumstances, including:

• Service providers: vendors that support hosting, security, analytics, or communications, under appropriate safeguards.
• Legal requirements: where required by law, regulation, court order, or to protect rights and safety.
• Business operations: in connection with a corporate reorganization, merger, or asset transfer (with appropriate protections).

We do not sell personal information.

7) Security safeguards

We use reasonable administrative, technical, and physical safeguards designed for healthcare logistics environments. Measures may include encrypted connections (HTTPS), access controls, monitoring, and least-privilege operational practices. No method of transmission or storage is 100% secure; we continuously improve safeguards as we scale.

8) Retention

We retain information only as long as needed for the purposes described above, or as required by law or contractual obligations. Retention periods may vary by record type (e.g., operational logs vs. customer communications).

9) Your choices and access

You may request access to, correction of, or deletion of certain information, subject to legal and operational limitations. To make a request, contact us using the details below.

10) Children’s privacy

Our services are intended for healthcare partners and adults. We do not knowingly collect information from children.

11) External links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

12) Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the effective date.

13) Contact

For privacy questions or requests, contact:

RapidMed Logistics Inc.
Email: operations@rapidmedlogistics.com
Phone: (437) 870-5116

Note: This Privacy Policy provides general information and does not constitute legal advice.