Terms for using RapidMed's public website and online services.
These Terms apply to use of RapidMed's public website, inquiry forms, pharmacy account registration, verification workflows, tracking utilities, and other public online features. Additional service-specific terms may apply under an accepted Pharmacy Service Agreement, rate schedule, service order or other written arrangement.
Effective date: October 4, 2026
1. Acceptance of Terms
By accessing or using RapidMed Logistics Inc.'s public website or public online services, you agree to these Website Terms of Use to the extent they apply to your use.
2. Pharmacy account registration
The Create Pharmacy Account process is an onboarding application. Registration, email verification, password setup, account setup, agreement acceptance, billing setup, pharmacy verification, business review, and delivery activation are separate steps. Registration does not automatically create approved delivery access.
3. Pharmacy verification and activation
RapidMed may verify pharmacy identity, business address, accreditation information, account representative authority, billing readiness, service area, and operational readiness. Delivery access is activated separately by RapidMed after applicable requirements are complete.
4. Authorized representative obligations
If you establish or administer an account for a pharmacy or organization, you represent that you are authorized to do so and that submitted information is accurate and appropriate for the account and requested services.
5. Additional information or document requests
RapidMed may request additional information or documents where reasonably necessary for verification, business review, service requirements, security, legal, billing, or operational reasons. Required additional documents may delay or block activation until accepted, waived, or otherwise resolved.
6. Business approval vs operational activation
Business approval means RapidMed has approved the business/account review. Delivery activation means operational delivery-request access has been enabled. Business approval alone does not automatically activate delivery access.
7. Delivery-request acceptance
An activated account may submit delivery requests, but RapidMed does not guarantee acceptance of every request. Acceptance may depend on coverage area, route timing, capacity, shipment requirements, handling requirements, safety, applicable law or regulation, and agreed service scope.
8. Pharmacy responsibilities
Pharmacies are responsible for accurate request information, appropriate packaging and handoff readiness, current account and accreditation information, authorized user management, billing information, required instructions, and compliance with applicable laws and professional obligations.
9. RapidMed operational responsibilities
RapidMed is responsible for operating accepted services in accordance with agreed scope, applicable workflow controls, dispatch processes, proof/status records where applicable, and applicable written arrangements.
10. Delivery proof and status records
RapidMed may record operational delivery information such as pickup confirmation, delivery status, timestamps, applicable signature or photo proof, exception status, return status, route activity, and audit information. Not every delivery includes every type of proof.
11. Failed or returned delivery
Drivers follow applicable exception or return procedures where a delivery cannot be completed, including circumstances such as recipient unavailable, address issue, required identification unavailable, unsafe condition, package damage, temperature-control concern, or required pharmacy direction.
12. Temperature or special handling
Some healthcare products may have additional packaging, timing, container, monitoring, or handling requirements. Service acceptance depends on the agreed service scope and RapidMed's available capabilities.
13. Regulated or restricted products
Regulated, controlled or otherwise restricted products may be subject to additional legal, operational and service requirements. RapidMed may require additional review, apply enhanced procedures, restrict certain service types, or decline a request where applicable requirements cannot be satisfied.
14. Service availability
Service availability varies by route, geography, timing, capacity, handling requirements, weather, road conditions, safety considerations, staffing, regulatory constraints, and other operational factors.
15. Pricing and billing
Account setup may be offered without a setup fee where currently offered. Delivery charges may apply to completed services. Pricing may depend on applicable rates, quotation, service schedule, contract, accepted commercial arrangement, delivery requirements, route structure, service area, and other agreed terms.
16. Privacy relationship
RapidMed's handling of personal information is described in the Privacy Policy and, where applicable, additional account, service, or contractual documentation.
17. Suspension, restriction, or re-verification
RapidMed may suspend, restrict, or require re-verification for account security, suspected unauthorized access, inaccurate information, material business changes, unresolved required information, service risk, misuse, legal requirements, or operational concerns.
18. Introductory Delivery Trial
Where RapidMed offers an Introductory Delivery Trial, trial availability, scope, timing, eligibility, service area, and charges are subject to RapidMed review and applicable written terms. Trial participation does not guarantee ongoing service approval or acceptance of every delivery request.
19. Relationship with separate service agreements
These public Terms do not replace a Pharmacy Service Agreement, rate schedule, service order, statement of work, or other written arrangement accepted by RapidMed and the customer. If a separate accepted arrangement conflicts with these public Terms for the same service-specific subject matter, the separate arrangement controls for that subject matter.
20. Public forms, tracking, and uploads
Public forms, tracking utilities, and secure upload entry points must be used only for authorized purposes. Do not submit unnecessary patient, prescription, medication, diagnosis, or health-record details through public forms.
21. Acceptable use
You must not attempt unauthorized access to accounts, portals, systems, routes, tracking references, upload links, or another organization's information; bypass controls; submit malicious files; impersonate others; or submit fraudulent registrations, requests, applications, or inquiries.
22. Website availability and changes
The public website and public features may change over time. Maintenance, outages, network issues, browser issues, third-party service issues, or operational changes may affect availability.
23. Legal review
These Terms are drafted for public website use and operational clarity. They should be reviewed by counsel before relying on liability, indemnity, regulated-product, pricing, or service-contract boundary language.
24. Contact
Questions about these Terms may be directed to support@rapidmedlogistics.ca.